Oud Mirage Return & Refund Policy

Last updated: October 2026

At Oud Mirage, we want you to feel confident about your purchase. If you need to return an eligible item, we’re happy to help.

1. Return Window

You may request a return within 30 days of delivery.

To begin a return, please contact us before sending your order back. Unauthorized returns may not be accepted.

2. Return Eligibility

To be eligible for a return, your item must:

• Be unused and unopened
• Have the original manufacturer seal intact
• Be in its original packaging and in the same condition in which you received it
• Include your order information or proof of purchase
• Be requested within 30 days of delivery

Fragrance Hygiene

For health, safety, and hygiene reasons, opened, sprayed, tested, or used fragrances cannot be returned.

If a fragrance arrives damaged, leaking, defective, or incorrect, please contact us so we can assist you.

3. Free Returns

Oud Mirage provides free return shipping on eligible returns.

Once your return request is approved, we will provide you with a prepaid return shipping label at no cost to you.

Please use the return label provided by Oud Mirage. Customers are responsible for the package until it is accepted and scanned by the carrier.

4. Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, leaking, defective, or you received the wrong item, please contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the original packaging and shipping box, when applicable

We will review the issue and, when appropriate, provide a replacement, exchange, or full refund.

5. Non-Returnable Items

The following items cannot be returned:

• Opened, sprayed, tested, or used fragrances
• Gift cards
• Final-sale or clearance items clearly marked as final sale
• Personalized or customized products, if applicable

If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.

6. How to Start a Return

To request a return, please contact Oud Mirage with your:

• Order number
• Name
• Item(s) you would like to return
• Reason for the return

If your return is approved, we will provide instructions and a prepaid return shipping label.

Please do not ship your return to an address other than the one provided by Oud Mirage.

7. Refunds

Once we receive your returned item, we will inspect it to make sure it meets the return requirements.

If your return is approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for Oud Mirage to process an approved refund. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges, if any, are non-refundable, except when the return is due to an error on our part, a damaged item, or an incorrect item being shipped.

8. Exchanges

If you would like a different fragrance, please contact us about your return. Once the return is approved, you may place a new order for the desired item.

Because inventory can change, we cannot guarantee that a particular fragrance will still be available.

9. Return Shipping Responsibility

For eligible returns, Oud Mirage will provide the customer with a prepaid return shipping label.

Please package the item securely in its original packaging. Oud Mirage is not responsible for damage that occurs because an item was improperly packaged for its return shipment.